The client wants their booking app refreshed. Figma is linked. Where do we start?
Effort: high · existing product, judgment-heavy
I audited the file before proposing anything. The screens are polished, but the foundations underneath were skipped:
- ResearchNo user research. The three personas have no source.
- TestingThe booking flow was never tested with real users.
- WCAG AA3 of 41 color pairs fail contrast (computed).
Recommendation: refine, not redesign. Five interviews and a quick test of the booking flow before touching more screens.
Your call: confirm refine vs. redesign with the client and book the interviews. I'll draft the screener and the guide next.